قياس وتقييم جودة الخدمات الصحية دراسة تطبيقية في الهيئة العامة لطب العيون في دمشق

Authors

  • رعد الصرن
  • عبير الغرير

Abstract

توصلت دراستنا التي تهدف إلى التعرف على مدى اهتمام الهيئة العامة لطب العيون بعامل الجودة والشروط الواجب توفرها لتقديم خدمات بجودة أفضل، ومعيقات تحقيق ذلك، إلى أن الهيئة العامة لطب العيون تقدم مستوى جيد من الخدمات الصحية وذلك باعتماد مقياس جودة الخدمة (SERVQUAL Scale ) المكون من خمسة أبعاد رئيسية وهي : الملموسية، الاعتمادية، الاستجابة، التوكيد (الثقة)، التعاطف، لكنها يجب أن تعمل على  تحديث التجهيزات المستخدمة وتقديم مزيدا من الدعم المادي والمعنوي للعاملين في المشفى لضمان استمرارية جودة الخدمة وعدم تأخرهم عن أداء عملهم.

Our  study which aim to identify the interest of the General Authority of Ophthalmology in quality factor and conditions that should be available to provide a best services, in addition to the obstacles, found that the General Authority of Ophthalmology offers a good level of health services through using a service quality scale (SERVQUAL Scale), which consists of five main dimensions, namely: tangibility, reliability, responsiveness, Assurance and empathy, but they should work on updating the used equipment  and provide more financial and moral support for those working in the hospital to ensure continuity of service quality and avoiding   performance backwardness

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Published

2018-05-21

How to Cite

الصرن ر., & الغرير ع. (2018). قياس وتقييم جودة الخدمات الصحية دراسة تطبيقية في الهيئة العامة لطب العيون في دمشق. Tishreen University Journal- Economic and Legal Sciences Series, 39(1). Retrieved from https://journal.tishreen.edu.sy/index.php/econlaw/article/view/3713

Issue

Vol. 39 No. 1 (2017): العلوم الاقتصادية والقانونية

Section

Articles

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