The role of information technology in improving organizational performance A field study on insurance companies operating in the city of Lattakia

Authors

  • hyder tfaha Tishreen University
  • Jamil Essa Tishreen University
  • Hayyan Barakat National Institute of Administration, Damascus

Abstract

The research aims to determine the role of information technology in its dimensions (human resources, hardware and equipment, software and databases, networks) in improving organizational performance in private insurance companies operating in the city of Lattakia. Distributing a questionnaire to (60) employees working at the upper and middle management levels (section heads and administrative employees) in the companies under study. The number of questionnaires retrieved and valid for analysis and which were unloaded reached (51). The researchers also relied on the descriptive analytical approach of the most prominent statements in periodicals, scientific journals and books. The research showed a strong correlation between information technology in its dimensions and improving organizational performance in the companies under study.

The researchers also made a set of recommendations, the most prominent of which were: the need to increase investment in the field of information technology in addition to conducting more training courses for human cadres and working to benefit from the capabilities of information technology in enhancing employee participation, which is positively reflected on improving organizational performance.

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Published

2022-08-02

How to Cite

1.
تفاحة ح, جميل عيسى, حيان بركات. The role of information technology in improving organizational performance A field study on insurance companies operating in the city of Lattakia. Tuj-econ [Internet]. 2022Aug.2 [cited 2025Jan.30];44(3):503-18. Available from: https://journal.tishreen.edu.sy/index.php/econlaw/article/view/11858

Issue

Vol. 44 No. 3 (2022): Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences

Section

Master student researches

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