Studying the relationship between employee empowerment strategy and the quality of services provided in private Syrian companies (A case study of Al-Fadel Exchange Company)

Authors

  • Abbas Kaada Tishreen University
  • Kinda Ali Deeb Tishreen University
  • Dima Makhous Tishreen University

Abstract

This study aimed to reveal the impact of the strategy of empowering employees on the quality of services provided in the branches of Al-Fadil Exchange Company, a private joint stock company. Mrs. Zainab / - Aleppo - Lattakia - Hama - Daraa), where a simple random sample was drawn from the company's branches with a size of (79 individuals) out of the total study population of (135 employees), and the practical study was conducted using appropriate statistical methods, and the study concluded By testing hypotheses and analyzing them to a set of results; The most prominent of which was the company’s clear interest in the strategy of empowering employees and the quality of the services it provides. The results of the study also showed that the strategy of empowering employees applied in the company’s branches clearly contributes to improving the quality of the services provided. After analyzing the results, the study recommended a set of recommendations to enhance the strategy of empowering employees. In order to ensure the improvement of their performance and the quality of services provided by the company.

Downloads

Published

2023-04-06

How to Cite

كعده ع., كندة علي ديب, & ديمة ماخوس. (2023). Studying the relationship between employee empowerment strategy and the quality of services provided in private Syrian companies (A case study of Al-Fadel Exchange Company). Tishreen University Journal- Economic and Legal Sciences Series, 45(1), 157–174. Retrieved from https://journal.tishreen.edu.sy/index.php/econlaw/article/view/13618

Issue

Vol. 45 No. 1 (2023): Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

  • The authors retain the copyright and grant the right to publish in the magazine for the first time with the transfer of the commercial right to Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences

     Under a CC BY- NC-SA 04 license that allows others to share the work with of the work's authorship and initial publication in this journal. Authors can use a copy of their articles in their scientific activity, and on their scientific websites, provided that the place of publication is indicted in  Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences   .  The Readers have the right to send, print and subscribe to the initial version of the article, and the title of Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences Publisher

  • journal uses a CC BY-NC-SA license which mean

    You are free to:

    • Adapt — remix, transform, and build upon the material
    •  
    • The licensor cannot revoke these freedoms as long as you follow the license terms.

  • Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

  • NonCommercial — You may not use the material for commercial purposes.

  • ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.

  • No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.