The Impact Of Physical Environment Of Bank Services In Its Customer Satisfaction Field Study At Syrian Commercial And Real Estate Bank

Authors

  • Somar Naser

Abstract

This research aimed to study some factors that affect the physical environment of bank services and its effect customer satisfaction regarding the services provided.

The most important results were as follows:

 

  1. ATMs present performance was not up to the acceptable level.
  2. Computers performance was no up to the acceptable level.
  3. Places for providing bank services are satisfactory.

The most important conclusion could be represented as the follows:

  1. It would be necessary to improve ATMs and computers and other electronic machines (printers, calculators, and scanners) in commercial and real estate banks.
  2. It would be necessary to increase ATMs number in commercial and real estate banks.
  3. It would be necessary to repair ATMs and computers and other electronic machines(printers, calculators) in commercial and real estate banks.
  4. It would be necessary to establish a maintenance team.

Downloads

Published

2020-06-11

How to Cite

1.
ناصر س. The Impact Of Physical Environment Of Bank Services In Its Customer Satisfaction Field Study At Syrian Commercial And Real Estate Bank. Tuj-econ [Internet]. 2020Jun.11 [cited 2024Dec.28];42(2). Available from: https://journal.tishreen.edu.sy/index.php/econlaw/article/view/9658

Issue

Vol. 42 No. 2 (2020): Tishreen University Journal- Economic and Legal Sciences Series

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

  • The authors retain the copyright and grant the right to publish in the magazine for the first time with the transfer of the commercial right to Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences

     Under a CC BY- NC-SA 04 license that allows others to share the work with of the work's authorship and initial publication in this journal. Authors can use a copy of their articles in their scientific activity, and on their scientific websites, provided that the place of publication is indicted in  Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences   .  The Readers have the right to send, print and subscribe to the initial version of the article, and the title of Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences Publisher

  • journal uses a CC BY-NC-SA license which mean

    You are free to:

    • Adapt — remix, transform, and build upon the material
    •  
    • The licensor cannot revoke these freedoms as long as you follow the license terms.

  • Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

  • NonCommercial — You may not use the material for commercial purposes.

  • ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.

  • No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.