The role of service providers’ skills in improving the evaluation of the quality of sports services - A field study on clients of fitness clubs in Latakia Governorate-

Authors

  • Danial Khayrabak Tishreen University
  • Kinda Ali Deeb Tishreen University
  • Sinan Halloum Tishreen University

Abstract

This study aimed to determine the level of quality of sports services in the club under study, and to determine the impact of the technical skills of service providers on improving the quality of sports service, and to determine the impact of their behavioral skills on improving the quality of sports service in the club. The researcher relied on the deductive approach as a general approach of thinking, and the descriptive analytical approach was used as a general approach in this study. Secondary data from periodicals and master’s theses were used to formulate the theoretical framework. Primary data from a questionnaire organized by the researcher, after reviewing previous studies that dealt with the variables studied, was analyzed using SPSS (20). 

The most important results of this study were: There is an impact of the skills of service providers (behavioral and technical skills) on improving the quality of sports services in the club under study. Among the most important recommendations presented by the researcher: giving priority to listening to the needs and interests of customers, and responding to their inquiries immediately. This can be achieved by allocating a designated time for customers to ask questions and provide clear and concise answers on them.

Downloads

Published

2024-11-10

How to Cite

1.
خيربك د, كندة علي ديب, سنان حلوم. The role of service providers’ skills in improving the evaluation of the quality of sports services - A field study on clients of fitness clubs in Latakia Governorate-. Tuj-econ [Internet]. 2024Nov.10 [cited 2024Nov.25];46(4):627-45. Available from: https://journal.tishreen.edu.sy/index.php/econlaw/article/view/17763

Issue

Vol. 46 No. 4 (2024): Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences

Section

Master student researches

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

  • The authors retain the copyright and grant the right to publish in the magazine for the first time with the transfer of the commercial right to Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences

     Under a CC BY- NC-SA 04 license that allows others to share the work with of the work's authorship and initial publication in this journal. Authors can use a copy of their articles in their scientific activity, and on their scientific websites, provided that the place of publication is indicted in  Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences   .  The Readers have the right to send, print and subscribe to the initial version of the article, and the title of Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences Publisher

  • journal uses a CC BY-NC-SA license which mean

    You are free to:

    • Adapt — remix, transform, and build upon the material
    •  
    • The licensor cannot revoke these freedoms as long as you follow the license terms.

  • Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

  • NonCommercial — You may not use the material for commercial purposes.

  • ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.

  • No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.