Evaluation Of The Quality Of Service From The Perspective Of Teams That Work In Aga Khan Development Foundation Dr Shiraz Trablsia* Mais Doun**

Authors

  • Shiraz Trablsia Tishreen University
  • Mais Doun Tishreen University

Abstract

This study aimed to evaluate the quality of development service in the Aga Khan Foundation for development from the perspective of teams that work in the foundation and, specifically by teams that concerned with the service delivery process.

To achieve the objectives of the study, a special questionnaire was developed and distributed to a sample of 60 members of the working individuals in the Aga Khan Foundation for development in Hama, Salamiya city.

For analyzing data and testing the hypotheses, many statistical have been used depending on the statistics program SPSS.

Depending on that, the study identified that:

The results showed that the degree level of quality evaluation of the development services in Aga Khan Foundation from the perspective of the teams that work in the foundation came with a high degree, which indicates a clear tendency for teams that work in the Aga Khan Foundation on the quality of development service that they provide .

The study gives many recommendations to improve the quality of the provided development service through achieving the satisfaction of internal customers in the Foundation.

Author Biographies

Shiraz Trablsia, Tishreen University

Associate Professor, Department Of Business Administration, Faculty Of Economic

Mais Doun, Tishreen University

Postgraduate Student, Department Of Business Administration, Faculty Of Economic

Downloads

Published

2021-03-10

How to Cite

1.
طرابلسية ش, ضعون م. Evaluation Of The Quality Of Service From The Perspective Of Teams That Work In Aga Khan Development Foundation Dr Shiraz Trablsia* Mais Doun**. Tuj-econ [Internet]. 2021Mar.10 [cited 2024Nov.25];42(6). Available from: https://journal.tishreen.edu.sy/index.php/econlaw/article/view/10442

Issue

Vol. 42 No. 6 (2020): Tishreen University Journal for Research and Scientific Studies - Economic and Legal Sciences Series

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

  • The authors retain the copyright and grant the right to publish in the magazine for the first time with the transfer of the commercial right to Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences

     Under a CC BY- NC-SA 04 license that allows others to share the work with of the work's authorship and initial publication in this journal. Authors can use a copy of their articles in their scientific activity, and on their scientific websites, provided that the place of publication is indicted in  Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences   .  The Readers have the right to send, print and subscribe to the initial version of the article, and the title of Tishreen University Journal of Research and Scientific Studies - Economic and Legal Sciences Publisher

  • journal uses a CC BY-NC-SA license which mean

    You are free to:

    • Adapt — remix, transform, and build upon the material
    •  
    • The licensor cannot revoke these freedoms as long as you follow the license terms.

  • Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

  • NonCommercial — You may not use the material for commercial purposes.

  • ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.

  • No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

Most read articles by the same author(s)

1 2 > >>